Contact US/FAQ Alpha Male Global

 

 

 

FAQ


Below you will find answers to some of our most common questions. We hope you enjoy your purchase with us and as always any questions can be asked on our question/comment submission box below.


What are my payment options?
Visa, Master Card, Discover, or American Express

When will my order be processed?
Orders take 2-3 days to process. Then are shipped to your address. Orders placed after 12:00 AM Eastern Standard time will not be processed until the following business day. Orders placed on Friday after 10:00 AM Eastern Standard time will not be processed until Monday or the following business day.

What shipping methods do you offer?
We usually ship via Priority Mail with USPS and also ship via UPS.

How do I check/track my order status?
You may use your online account with us to view your order status. If no account was created, you will receive an email with a tracking number to track your order.

How do I use a promotion code?
The promotion code must be entered at the Checkout screen, in the Promotional Code field under the Order Summary.

How long will it take for my order to arrive?
Orders usually arrive within 10 to 24 business days (not including Saturday, Sunday and all US Holidays), following credit card authorization. Express Orders placed after 10:00 AM Eastern Standard time will not be processed until the following business day.

What are your shipping rates?
Shipping rates vary depending on the weight and numbers of items purchased. Free shipping is offered on all purchases of $150.00 or more.

What is your return policy?
All store products have a 30-day returns policy. You may return your merchandise to us within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase.

How do I return a product I purchased?
Please contact us with your order details and cause of return. Shipping is paid for if the item is deemed damaged or defective.

How long does it take to get a response after submitting a request on the contact page?
In under 24-48 business hours, (not including Saturday, Sunday and all US Holidays)